Privacy Policy

At Pro Vahan, we prioritize your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our app. By accessing or using Pro Vahan, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information to provide and improve our services:

• 1.1 Personal Information: Name, Email address, Mobile number, Location (for nearby listings and services)
• 1.2 Transaction Data: Vehicle details (e.g., make, model, condition), Listing details and preferences
• 1.3 Vendor Information: For vendors and dealers using the platform, we may collect Know Your Customer (KYC) documents to verify their identity and ensure compliance with platform policies.
• 1.4 Device Information: IP address, Device type and operating system, App activity and usage statistics
• 1.5 Communication Data: Chat messages between users for transaction purposes, Feedback, inquiries, or complaints submitted to Pro Vahan

2. How We Use Your Information

We use the information we collect to provide, improve, and enhance your experience on Pro Vahan. The specific ways we use your information include:

• To Provide Services: Facilitate the creation, management, and display of your vehicle listings. Allow seamless interactions between buyers and sellers. Enable location-based features like nearby vehicle listings.
• To Improve User Experience: Personalize your search results and recommendations based on your preferences and activity. Optimize app performance and usability to better serve your needs.
• To Ensure Security: Detect and prevent fraudulent activity, unauthorized access, or misuse of the platform. Monitor user activity to ensure compliance with our Terms and Conditions.
• To Communicate with You: Send notifications about your listings, account updates, and platform announcements. Respond to your queries, feedback, and complaints to provide effective support.
• To Develop and Improve Our Platform: Analyze usage patterns and trends to improve our features and services. Conduct troubleshooting and resolve technical issues to enhance functionality.
• To Comply with Legal Requirements: Meet regulatory obligations and respond to lawful requests from authorities. Safeguard the platform and its users from legal risks.

3. Google Location Services

We use Google Location services to provide location-based features:

• Displaying nearby vehicle listings.
• Customizing recommendations and search results based on your proximity.

User Control: You can enable or disable location services at any time through your device settings. However, disabling location services may limit the functionality of certain features.

4. Communication Features

Pro Vahan allows users to communicate with each other through:

• In-App Messaging: Chat functionality to discuss listings, negotiate terms, or share details.
• Notifications: Updates about listings, offers, or platform changes.

All communication is encrypted to ensure privacy. Pro Vahan monitors messages for security purposes but does not disclose content unless required by law.

5. Sharing of Information

We may share your information under the following conditions:

• With Other Users: Limited information (e.g., name, contact details, and vehicle details) is shared with other users to facilitate transactions.
• With Service Providers: Data may be shared with trusted third-party providers for app hosting, maintenance, and customer support.
• For Legal Compliance: When required by law or to protect the rights, safety, and property of Pro Vahan, our users, or others.

6. Data Security

We implement robust measures to secure your information, including encryption and secure server storage. However, no system is entirely toolproof, and we cannot guarantee complete security.

7. User Rights

• Access: View the data we have collected about you.
• Update: Modify your personal details.
• Delete: Request account and data deletion.
• Withdraw Consent: Limit specific uses of your data.

8. Cookies and Tracking Technologies

We use cookies to:

• Analyze app usage and trends.
• Improve platform functionality and user experience.

You can manage cookies through your device settings.

9. Retention of Data

We retain your data only as long as necessary for the purposes outlined in this Privacy Policy or as required by law.

10. Third-Party Links

Our app may contain links to external websites or services. We are not responsible for their privacy practices or content.

11. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be notified through the app or email.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: provahanindia@gmail.com

Phone: +91 6374203010